Privacy Policy

Effective July 5, 2025

1. What We Collect

  • Your email address
  • Uploaded content (e.g., photos, videos)
  • Order metadata (product selection, timestamps)
  • Device/browser data (if analytics tools are used)

2. How We Use Your Data

  • To generate your personalized memory videos
  • To communicate with you about your order
  • To support your experience and handle support requests
  • We do not use your content to train AI models

3. Data Storage & Security

Your content is stored securely using Supabase and encrypted both in transit and at rest. Only signed, time-limited URLs are used to access files. Access is limited to essential processing services.

4. Sharing Your Data

We do not sell your personal data. Your information is only shared with third-party services essential to your order, such as Stripe for payment processing, cloud computing platforms, or email delivery services.

5. Your Rights

  • Request access to your personal data
  • Request deletion or correction of your data
  • Unsubscribe from any marketing communications

6. Data Retention

Uploaded content is retained for as long as necessary to complete your order. After an order is marked complete, your content may be archived or deleted after 14 days. Deliverables may be retained longer to fulfill redownload requests unless you request deletion.

7. Cookies & Analytics

If we use cookies or analytics tools, they will be used to improve the experience of our website. No personally identifying information is collected without your consent.

8. Changes to This Policy

We may update this policy from time to time. When we do, we’ll update the effective date above. Your continued use of KinFrame after changes indicates your acceptance of the updated policy.

9. Contact Us

For any questions or privacy-related requests, contact us at support@kinframe.com.